Sales Consultant – Cape Town

Overview

Job Title

Sales Consultant

Report To:

Branch Manager

Purpose:

To assist walk in, online and telephone customers in a timeous, positive, friendly and efficient manner maximizing the sales opportunity as per group Standard Operating Procedures

Duties and Responsibilities:

• Implementing all standard operating procedures adopted by the company in sequence
• Provide accurate customer services through quality checks and follow-up calls
• Addressing customers concerns and resolving it in a timeous and professional manner
• Generation of sales through either direct face to face, electronically, or telephone contact and responds to the customer inquiries promptly.
• Keep all regular and routine customer updated with regards to changes in products and services of the organization.
• Ensure priority customers are called daily before 8:30am to confirm orders for the day
• Meet and exceed sales targets and objectives assigned by Branch Manager.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward onto sales supervisor or branch manager
• Accurately capturing of cutting list
• Self improvement in learning new product offerings and brushing up of product knowledge on a daily basis
• Ensure cutlists are signed by customers. If approvals are over WhatsApp or email these need to be printed and attached to the order
• Identifying full potential of sales oppurtunity and upselling higher value products where appropriate
• Promotion of slow moving and dead stock items as highlighted by branch manager
• Update quotation tracker and update until order is confirmed and paid for
• Finding minimum 2 new customers per month and consistently looking for new business opportunities
• Showrooms to be maintained and labelled correctly
• Cleanliness and tidyness of sales counters and workspace
• Actively promote monthly broad sheet items and driving sales towards it
• Respond to all customer queries received via email or telephone messages within two hours
• All offcut sizes to be added in Cutrite as a size/component
• Default PBC reply templates must be used when replying to emails or online queries
• All online query quotations must be sent out before COB on the same day received
• All instore customers to be assisted before leaving for lunch or going home in the evening
• Participate in quarterly stock takes

Skills, Knowledge and Abilities:

• Computer Literate in Google apps, and MS office (excel, word)
• Bilingual
• Excellent communication skills
• Able to deliver excellent customer service, externally and internally
• Must have a good understanding of product knowledge and ability to upsell and cross sell
• One year general sales experience
• Ability to work individually and in a team
• Own transport
• Must be energetic and confident
• Willingness to work a flexible schedule and occasional overtime

Education and Qualification:

• Grade 12 Qualification or equivalent
• sales certificate / diploma will be advatangeous

Mandatory Requirements:

• Computer literate
• Minimum 12 months experience in sales
• Grade 12 Qualification or equivalent
• Fluent in reading , writing and speaking english
• Good physical health.

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