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Operations Supervisor – Klerksdorp

Article Published: 26th May 2023
Job Title

Operations Supervisor

Report To:

Branch Manager


Manage daily operations of the branch by maintaining standard operating procedures to ensure smooth & efficient running of the branch.

Duties and Responsibilities:
  • Responsible for sales, administration and business processes at the store and highlight any deviation from this to line manager
  • Management of staff requirements including approvals of overtime and incentives, disciplinary hearings and warning letters
  • Planning and achieving sales targets and increasing of branch profits and turnover by coaching and guiding sales people
  • Daily 1 on 1 with each sales person focused on customer requirements and how to improve service levels
  • Daily operations status and planning meeting to ensure communication between sales, warehousing and production to ensure customers are serviced at the expected and communicated level
  • Customer liaison and resolution of complaints
  • Identify reasons for customer dissatisfaction and suggest improvement plans to line manager
  • Maintain retail and wholesale price lists against group recommendation as highlighted by line manager
  • Ensuring daily cycle counts are conducted
  • Process all stock credit notes
  • Investigate reason for stock credits and reduce number contributing to stock outs or incorrect item sold
  • Sourcing stock as and when required from alternate suppliers
  • Maintain fully functional showroom with a full range of samples on display
  • Ensure all samples are labelled
  • Ensure all signage and posters internal and external are current
  • Enforce all SOP's across all departments
  • Participate in the growth strategies to support overall business objectives and plans
  • Weekly operations meeting with all key staff and supervisors
  • Maintain opening, closing and security requirements for the store
  • Monitoring CCTV and Alarm system after hours
  • Maintaining of building and outside of the premises ensuring it is clean, neat and presentable to all customers
  • Ensure cleanliness is maintained on all departments
  • Ensuring all equipment is fully functional, serviced and tested
  • Ensure vehicle checks are done daily and maintained by warehouse controller
  • Conducting Daily, weekly and monthly branch admin checks as highlighted by finance
  • Daily processing of day end posting ( cash up, cashbook batches etc.)
  • Daily posting and maintenance of expense issues and confirm requirement is correct
  • Ensuring production output is achieved according to group standard, if not achieved escalate to line manager
  • Ensuring Cab fit department maintains stock levels to service demand.
Skills, Knowledge and Abilities:
  • Computer Literate in google apps, and MS office (excel, word)
  • Ability to motivate staff and create a positive environment
  • Experience in the woodworking industry
  • Experience in a supervisor or management position
  • Management of people - min 15 people
  • Experience on an ERP system, preferably SAGE Evolution
  • Experience in implementing operational processes
  • Leadership and decision-making qualities and skills
  • Communication and interpersonal skills
Education and Qualification:
  • Grade 12 Qualification or equivalent
  • Related tertiary qualifications
Mandatory Requirements:
  • Min 24 months experience in a supervisor or leadership position
  • Computer literate
  • Grade 12 Qualification or equivalent
  • Good physical health
  • Own transport

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