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Branch Manager – Lenasia

Article Published: 20th December 2023
Job Title

Branch Manager

Report To:

GM Retail Ops


A branch manager is an executive who is in charge of a particular location or branch . Branch managers are typically responsible for all of the functions of that branch , including hiring employees, marketing, building a rapport with the community to attract business, assisting with customer relations, and ensuring that the branch meets its goals and objectives in a timely manner The four primary functions of managers are planning, organizing, leading, and controlling. By using the four functions, managers work to increase the efficiency and effectiveness of their employees, processes, projects, and organizations as a whole.

Duties and Responsibilities:
  • Implementing all standard operating procedures adopted by the company
  • Direct production, both boards and cabfit warehouses, customer service, human resources, administration and sales
  • Management of staff requirements including approvals of overtime and incentives
  • Direct company operations to meet budget and other financial goals.
  • Assess local market conditions and identify current and prospective sales opportunities
  • Customer liaison and resolution of complaints
  • Develop, establish, and direct execution of operating policies to support overall company policies and objectives.
  • Participate in the growth strategies to support overall business objectives and plans
  • Use and follow standard operating procedures
  • Establish the performance goals, allocate resources, and manage staff
  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation
  • Completion of all BM administrative functions - credit notes,payspace,signing of inventory issues etc.
  • Weekly operations meeting with all key staff and supervisors
  • Planning and achieving sales targets
  • Ensuring daily cycle counts are conducted
  • Motivating and supervising employee
  • Overseeing inventory needs and undertaking office management and administration.
  • Recruiting quality employees to provide high-quality customer support
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  • Address customer and employee satisfaction issues promptly
  • Stay abreast of competing markets and provide reports on market movement and penetration
  • Network to improve the presence and reputation of the branch and company
  • Ensuring daily production output targets are achieved
  • Accountable for stock management
  • Increasing of branch profits and turnover by coaching and guiding sales people
  • Weekly 1 on 1 with each sales person focused on customer requirements and how to improve service levels
  • Daily operations status and planning meeting to ensure customers are serviced at the expected level and to plan ahead
  • Identify reasons for customer dissatisfaction and suggest improvement plans to line manager
  • maintain retail and wholesale price lists against group recommendation as highlighted by line manager
  • Maintain expense issues and confirm requirement is correct
  • Sourcing stock as and when required from alternate suppliers
  • Weekly operations meeting with all key staff and supervisors
  • Setting and Daily tracking of Sales Targets
  • Monitoring CCTV and Alarm system after hours
  • maintaining of building ensuring all equipment is fully functional, serviced and tested
  • Ensure cleanliness is maintained on all departments
  • Ensure vehicle checks are done daily and maintained by warehouse controller
  • Ensuring production output is achieved according to group standard
  • Ensuring Cabfit department maintains stock levels to service demand.
  • Responsible for finding new business opportunities and growing the store market share
Skills, Knowledge and Abilities:
  • Computer Literate in google apps, and MS office (excel, word)
  • Ability to motivate staff and create a positive environment
  • Experience in the woodworking industry
  • Proven branch management experience or similar role
  • Management of people - min 15 people
  • Experience on an ERP system,preferably SAGE Evolution
  • Experience in implementing operational processes
  • Excellent leadership and decision-making skills
  • Great communication and interpersonal skills
  • Sufficient knowledge of modern management techniques and best practises
  • Ability to meet sales targets and production goals
  • Excellent organizational skills
  • Results driven and customer focused
  • Able to multitask, prioritize, and manage time efficiently
  • Ability to effectively multi task
  • Excellent problem solving skills
Education and Qualification:
  • Grade 12 Qualification or equivalent
  • Related tertiary qualifications in Business Management
  • Related tertiary qualification in Sales
Mandatory Requirements:
  • Matric and related tertiary qualification in business management
  • Excellent leadership and decision making skills
  • Results driven and customer focused
  • Experience in the wood working industry will be advantageous
  • Proven five years experience in a senior management position

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