Operations Manager – Head Office

Overview

Job Title

Operations Manager - Head Office

Report To:

General Manager

Purpose:

The Operations Manager's role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, and project management. Must be able to work individually and within a team, find ways to increase quality of customer service and implement best practices across all levels.

Duties and Responsibilities:

• Maintain constant communication with management and staff to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Recruit, train and supervise staff
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Work closely with safety departments to make sure activities remain compliant
• Oversee materials and inventory management
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Perform quality controls and monitor production KPIs
• Find ways to increase quality of customer service
• Conduct Store Visits and audits
• Ability to multi task
• Excellent Project Management Skills

Skills, Knowledge and Abilities:

• Computer Literate in google apps, and MS office (excel, word)
• Ability to motivate staff and create a positive environment
• Experience in the woodworking industry
• Experience in a supervisor or management position
• Management of people - min 15 people
• Experience on an ERP system, preferably SAGE Evolution
• Experience in implementing operational processes
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management or related field
• Highly trained in conflict management and business negotiation processes
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Education and Qualification:

• Grade 12 Qualification or equivalent
• Related tertiary qualifications

Mandatory Requirements:

• Min 2 years proven experience in operations or similar role
• Computer literate
• Grade 12 Qualification or equivalent
• Good physical health
• Own transport

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