Operations Supervisor – Production, Warehouse and Dispatch

Overview

Job Title

Operations Supervisor - Production, Warehouse and Dispatch

Report To:

Branch Manager

Purpose:

Manage daily operations of the departments under supervision by maintaining standard operating procedures to ensure smooth & efficient running of the departments.

Duties and Responsibilities:

• Implementing all standard operating procedures adopted by the company
• Planning and dispatching of completed orders to customers
• Receiving of stock from suppliers and other branches
• Ensure all paperwork is correctly completed when receiving and dispatching stock
• Confirming and verification of full boards dispatched- checking if physical boards dispatched is the same as the picking slip request
• Ensure all paperwork is correctly completed when dispatching stock to customers and other departments
• Maintain picking slips and file management
• Do stock counts as required (quarterly and at financial year end)
• Check stock levels in operating warehouse and ensure replenishment - Ensure that Stock Control Sheets are updated correctly
• Do daily cycle counts and check variances
• Action the transfer of stock from bulk warehouses to selling warehouses
• Planning overtime as required by the business
• Resolution of customer queries
• Ensure cleanliness, hygiene and housekeeping of the warehouse area, both inside and outside
• Management of staff requirements including logging of overtime and incentives
• Ensure staff comply with health and safety regulations and enforce use of PPE.
• Assisting in Production Department as requested by the Branch Manager
• SMS Portal - Notify customers when orders are ready for collection
• Management of staff requirements including logging of overtime and incentives
• Resolution of customer queries on orders
• Confirming and verification of full boards received- checking if physical boards received is the same as the picking slip request
• Ensure that output targets and requirements are met consistently
• Quality assurance on output received from each machine
• Maintenance checks on each machine type as per guidelines provided
• Ensuring machines and area around them are cleaned before lunch and COB
• To trouble shoot and provide first line support against guidance from PBC Technical team when machinery goes down
• Maintain production schedule at least 2 days in advance
• Regular updates of production schedule with status updates minimum 4 times a day
• Daily reporting – production output figures to be captured on the Branch Daily Production Tracker
• Updating and maintaining online production tracking system
• Plan staff shifts and staff rotation
• Planning overtime as required by the business
• Management of blades and consumables in the production department
• Management of storage areas, trolleys and general house keeping
• Maintaining a lead time of 2-3 days on orders
• Assisting in the Boards Warehouse as directed by the Branch Manager

Skills, Knowledge and Abilities:

• Min 24 months experience in a supervisor or leadership position
• Computer literate
• Grade 12 Qualification or equivalent
• Good physical health.
• Own transport
• Computer Literate in google apps, and MS office (excel, word)
• Ability to motivate staff and create a positive environment
• Experience in the woodworking industry
• Experience in a supervisor or management position
• Management of people - min 15 people
• Experience on an ERP system, preferably SAGE Evolution
• Experience in implementing operational processes
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills

Education and Qualification:

• Grade 12 Qualification or equivalent
• Related tertiary qualifications

Mandatory Requirements:

• Min 24 months experience in a supervisor or leadership position
• Computer literate
• Grade 12 Qualification or equivalent
• Good physical health.
• Own transport

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