Operations Manager – Lenasia

Overview

Job Title

Operations Manager - Lenasia

Report To:

Branch Manager

Purpose:

Manage daily operations of the branch by maintaining standard operating procedures to ensure smooth & efficient running of the branch.

Duties and Responsibilities:

• Responsible for sales, administration and business processes at the store
• Management of staff requirements including approvals of overtime and incentives, disciplinary hearings and warning letters
• Increasing of branch profits and turnover by coaching and guiding sales people
• Daily 1 on 1 with each sales peson focused on customer requirements and how to improve service levels
• Daily operations status and planning meeting to ensure customers are serviced at the expected level and to plan ahead
• Participate in the growth strategies to support overall business objectives and plans
• Planning and achieving sales targets with each sales consultant and the business as a whole
• Customer liaison and resolution of complaints
• Identify reasons for customer disatisfaction and suggest improvement plans to line manager
• Maintain retail and wholesale price lists against group recommendation as highlighted by line manager
• Ensuring daily cycle counts are conducted
• Process all stock credit notes
• Investigate reason for stock credits and reduce number contributing to stock outs or incorrect item sold
• Maintain expense issues and confirm requirement is correct
• Sourcing stock as and when required from alternate suppliers
• Maintain fully functional showroom with a full range of samples on display
• Ensure all samples are labeled
• Enforce all SOP's across all departments
• Completion of all BM administrative functions - credit notes,payspace,signing of inventory issues etc.
• Weekly operations meeting with all key staff and supervisors
• Maintain constant communication between sales, warehousing and production to ensure customers are serviced at the expected and communicated level
• Maintain opening, closing and security requirements for the store
• Monitoring CCTV and Alarm system after hours
• Maintaining of building ensuring all equipment is fully functional, serviced and tested
• Ensure cleanliness is maintained on all departments
• Maintaining the outside of the premises ensuring it is clean, neat and presentable to all customers
• Ensure vehicle checks are done daily and maintained by warehouse controller
• Ensuring production output is achieved according to group standard
• Ensuring Cabfit department maintains stock levels to service demand.
• Responsible for finding new business opportunities and growing the store market share

Skills, Knowledge and Abilities:

• Computer Literate in google apps, and MS office (excel, word)
• Ability to motivate staff and create a positive environment
• Experience in the woodworking industry
• Experience in a supervisor or management position
• Management of people - min 15 people
• Experience on an ERP system,preferably SAGE Evolution
• Experience in implementing operational processes
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills
• Excellent Problem Solving and Resolution Skills
• Experience on an ERP system, preferably SAGE Evolution
• Experience in implementing operational processes
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management or related field
• Highly trained in conflict management and business negotiation processes
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Education and Qualification:

• Grade 12 Qualification or equivalent
• Related tertiary qualifications

Mandatory Requirements:

• Min 24 months experience in a supervisor or leadership position
• Computer literate
• Grade 12 Qualification or equivalent
• Good physical health.
• Own transport

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