The following Products cannot be returned:
- Items that have been customised according to your specifications;
- Items that are clearly personalised;
- Items damaged by lightning, lighting or any other act of nature;
- Items purposefully damaged or not used in terms of the Product’s user manual; and
- Items that are likely to deteriorate or expire rapidly.
- Edging less than or equal to 5 meters
- Boards Cut or Edged to your specifications;
- Cabinet Fittings cut to your specifications
- Counter Tops cut to your specifications
- Items that have scratches, dents or marks
- Refunds and Return will not be accepted on items which were special orders in the case where the item meets out the standards which were set out in the agreement. (these are non-stock items which had been specifically ordered on customers request)
1.2 Products that are not defective (ie “change of mind”) may be returned to us at your cost within 7 days from the date of purchase for a refund or an exchange provided that:
- You have the original proof of purchase;
- The Product is unused;
- The Product is in its original packaging;
- The Product is in a saleable condition; and
- We reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
1.3 In the unlikely event that the Product you purchase is defective you may return the Product within 7 days of the date of purchase.
- If you return a defective Product that meets these requirements, we will gladly replace, refund or repair the Product at your choice.
- We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products.
1.5 In the event of a refund, such refund will be processed as per the original method of payment and ONLY to the person who made the payment within 7 business days, except for cash amounts over R10000 which will be refunded by EFT for safety reasons. An EFT refund can take up to seven business days before it reflects in your account. If you paid via an EFT, we may request verification of your bank account details.
1.6 In the event of a Product return, we may request your personal information, as well as the reasons for the return. The collection and processing of your personal information will be done in accordance with our Privacy Policy.
